SHIPPING

SOUTH AFRICA

Domestic courier shipping includes a tracking number and purchases generally take 1-3 business days to be delivered once fulfilled.

Door to Door courier shipping is free for all orders over R1000,00.

INTERNATIONAL

International shipping is only available on perfume oils. These orders usually take 3-7 days for delivery but may be delayed by country-specific customs procedures.

Shipping costs are calculated on checkout.

Customs Duties & Taxes

Please note that international orders may be liable to country-specific customs duties an/or taxes upon arrival in a country. These costs are the responsibility of the customer and will need to be paid directly to the relevant customs authority. 

 


 

RETURNS

Risk Free Purchase Promotion on 30ml purchases - (17 November 2020 - 31 December 2020)

During the risk free online purchase promotion Fettle & Frisson will accept returns on any unopened 30ml Perfume Oils and 30ml Perfume Extracts that were purchased from fettleandfrisson.com during the promotion.

Refunds will only be provided once the returned product has been received and the box has been deemed unopened and undamaged.

All items are to be returned via domestic economy courier shipping. The customer is liable for any return shipping costs. 

Please contact info@fettleandfrisson.com for further information.

General Policy

Due to the nature of our products we cannot accept returns. 

We may offer a replacement or a shop credit for defective or broken items only within 15 days of purchase. Please send an email to info@fettleandfrisson.com with any concerns about your purchase.